Vision, Mission
and Values
For better experiences.
To be a solution-oriented customer interaction centre that delivers the best customer and employee experience.
Solutions built
on trust.
To create a solution-oriented, warm and sincere interaction environment with our customers, built on knowledge and trust.
Our Values
Human Rights and Impartiality
At Erişim, no one may be discriminated against on the basis of gender, ethnic origin, race, colour, nationality, economic status, political opinion, religion or other beliefs. This principle applies to recruitment and promotion, to working conditions, and to all relationships with customers and partners. Wherever we operate, we respect, believe in and support individual rights and freedoms.
Employee Satisfaction
Our main goal is for employees in all our service units to work with high motivation and efficiency. Happier Erişim employees who are at peace with their work, together with continuously improving conditions, create a healthy and safe working environment.
Customer Satisfaction
Meeting our customers’ expectations with high-quality service is our priority. To continuously improve our service quality, we keep our technological infrastructure state of the art and make efficient use of our skilled people. We promptly take the necessary measures to correct and prevent errors that could lead to customer complaints, and keep our employees informed.
Reliability
Accuracy, honesty, transparency and high business ethics are our top values in all our business processes and relationships, and we expect our business partners and collaborations to act in line with the same values.
Legality
We comply with all legal regulations and carry out our activities in line with the rules and quality management systems of our customers and business partners.
Confidentiality
We keep all information and documents relating to our customers confidential and store them with care. We do not disclose this information to third parties or companies other than the authorities empowered by law.
Security
We take care to protect the premises where we provide services against all kinds of adversity, including employee and corporate security. In the services we offer our customers, we also prevent all kinds of technical damage, including breaches of information security.