About Us
Our Story
Erişim’s story began when it was established as a Türkiye İş Bankası company on 5 November 2012.
Naturally, the corporate identity that would represent us took shape along with our founding. Our visual symbol was inspired by a speech bubble. The way the grey and red in our logo flow into each other expresses that a problem and its solution come together at Erişim.
From day one, Erişim has taken a people-centred, solution-oriented stance in its communication strategy. Grey became the symbol of our corporate character and red the symbol of our active personality. Today, with nearly 2,600 employees in Istanbul, Eskişehir and Ankara, we serve not only the banking sector but also various other sectors such as insurance.
With our experienced team, we provide outsourced call centre services across a wide range, including customer service, campaign management, collections, satisfaction measurement and surveys, data updates and appointments.
Erişim’s core aim is to meet our business partners’ needs and expectations through reliable, lasting and innovative cooperation, and to help them gain the highest added value.
Our story will continue with our achievements; our road is open, our road is long and our road is focused on success…
Clients
We serve Türkiye İş Bankası and its subsidiaries, each a leader in its sector, across many different areas.
- Türkiye İş Bankası
- Anadolu Hayat Emeklilik
- Anadolu Sigorta
- İş Elektrik
- İş Leasing
- İş Portföy
- İş Yatırım
- Proemtia
- Yatırım Finansman
Erişim at a Glance
Founded
5 November 2012
Service Locations
Istanbul - Eskişehir - Ankara
Employees
Male 27% - Female 73%
Average Age
Higher Education Graduates 98.5%
Others 1.5%
Annual Customer Interactions
We started operating on 5 November 2012 as a Türkiye İş Bankası company. With nearly 2,600 employees in Istanbul, Eskişehir and Ankara, we serve banking as well as various sectors such as private pensions and insurance. With our experienced team, we provide outsourced call centre services across a wide range, including customer service, telesales, retention and win-back, information and reminder calls, consultancy, business processes, quality management and training.
Our goal is to meet our business partners’ needs and expectations through reliable, lasting and innovative cooperation and to help them gain the highest added value.
Milestones
We won Gold and Silver Stevie Awards.
At the ContactCenterWorld EMEA Finals we are proud to have won second place in the “Best AI Application” and “Best Technology Innovation” categories, and together with Türkiye İş Bankası in the “Best Contact Center” category.
We earned Great Place To Work certification for the fifth time.
We were named on the Best Workplaces in Türkiye 2026 list published by Great Place To Work Türkiye.
We are on the “Best Workplaces for Young Generations” list announced by Great Place to Work.
With our “My Development Path” project, we received an award in the “Learning Organisation and Learning Agility” category at the PERYÖN Value to People Awards.
At the annual Human Resources awards night sponsored by Kariyer.net, we won the “Respect for People” and “Candidate Explorer of the Year” awards.
We are on the “Best Workplaces for Women” list announced by Great Place to Work.
We earned Great Place To Work certification for the fourth time.
We won the “Highly Commended” award in the “Best Outsourcing Partnership” category at the Türkiye Contact Center Awards organised by IMI Conferences.
Our colleague Halil Resul Kara won the “Best Team Leader” award at the Türkiye Contact Center Awards.
We were named on the Best Workplaces in Türkiye 2024 list published by Great Place To Work Türkiye.
We earned Great Place To Work certification for the third time.
By obtaining ISO 9001 Quality Management System, ISO 27001 Information Security Management System, ISO 18295-1 Customer Contact Centres Management System and ISO 10002 Customer Satisfaction Management System certifications, we documented that the processes behind our services follow international standards.
We won the “Highly Commended” award in the “Best Outsourcing Partnership” category at the Türkiye Contact Center Awards organised by IMI Conferences.
We won the “Best Quality Management” award at the Türkiye Contact Center Awards organised by IMI Conferences.
Our colleague Esra Cömert won the “Best Customer Representative” award at the Türkiye Contact Center Awards.
We were named on the Best Workplaces in Türkiye 2023 list published by Great Place To Work Türkiye.
Our colleague Müge Çağlayan Bakır won the Golden Headset award in the “How Do You Get in the Mood” category of the Golden Headset Competition organised by the Customer Experience Management and Technology Association.
We earned Great Place To Work certification for the second time.
By obtaining the ISO 18295-1 Customer Contact Centres Standard certificate, we documented that the processes behind our services follow international standards.
Our colleague Melek Aslı Tuncel won the “Highly Commended” award in the “Best Customer Representative” category at the Türkiye Call Center Awards.
We received Great Place To Work certification.
Our colleague İrem Özkan won the “Best Team Leader” award at the Türkiye Call Center Awards.
Our colleague Cuma Demiroğlu won the “Best Customer Representative” award at the Türkiye Call Center Awards.
By obtaining the ISO 18295-1 Customer Contact Centres Standard certificate, we documented that the processes behind our services follow international standards.
We won a Bronze Medal in the “Best Outsourcing Partnership” category at the Contact Center World finals held in Barcelona on 4–6 December.
We won the “Highly Commended” award in the “Best Performance Improvement” category at the 2019 Türkiye Call Center Awards organised by IMI Conferences.
Our corporate website won a Silver Award at the Davey Awards 2019, held in the USA by the Academy of Interactive and Visual Arts (AIVA).
We took first place and won a Gold Medal in the “Best Outsourcing Partnership” category at the Contact Center World EMEA finals held in Vienna.
Together with the TEMA Foundation, we planted the Erişim Customer Services Memorial Forest in Balıkesir.
Our colleague Mesut Saltık won the “Best Team Leader” award at the Türkiye Call Center Awards.
We opened our Ankara service centre.
Our colleague Ömer Faruk Kılıç won the Call Centers Association Golden Headset award.
In August 2016 our team reached 1,000 people.
Our colleague Çağla Çetinsoy won the “Best Customer Representative” award at the Türkiye Call Center Awards.
We opened our Eskişehir service centre.
We were founded in İçerenköy on 5 November.
Our Workforce
Employees
as of 2026
Average Age
Higher Education Graduates
Female Employees
Male Employees
Service Locations
Ankara - Eskişehir - Istanbul
As of 2026, with nearly 2,600 employees, we serve various sectors such as banking and insurance in Ankara, Eskişehir and Istanbul. 73% of our employees are women and 27% are men, and 98.5% are higher education graduates.
In addition to offering part-time jobs to university students, we also provide job opportunities to Open Education Faculty students. Our company offers both full-time and part-time working options.