General Manager’s Message

Founded with the vision of being an interaction centre that delivers the best customer and employee experience, Erişim serves Türkiye İş Bankası – one of Türkiye’s largest institutions, now in its second century – and its valuable subsidiaries, each a pioneer in its sector, across a wide range of areas.

Although Erişim is a young company, the significant progress it has made in line with its own vision has made it a great source of pride for all of us today.

We are living in a period in which competition between institutions – and even between countries – is intensifying, digitalisation is removing borders and physical constraints, products and services are becoming increasingly alike, and tolerance for an ordinary customer experience is steadily declining. That is why customer service that is easy to reach, accurate and complete, delivered with a solution-oriented, warm and sincere approach, stands out more than ever as one of the most important factors that make a difference in competition between institutions.

The ever-growing importance of our mission offers great opportunities to Erişim – young, energetic, hard-working, integrated with technology, built on respect and trust in communication, and quick to adapt to changing conditions – and to its stakeholders. As we seize these opportunities while preserving our core values, I wholeheartedly believe that a culture of continuous learning and development – moving beyond the usual in every task, discovering a point of improvement, putting it into practice and thereby making a difference – will spread across Erişim and its stakeholders and carry us, together with the great İş Bank group we belong to, even further in its second century.

As a member of the Erişim family, I am honoured to walk this path side by side with my valued colleagues who have contributed to where Erişim stands today; I thank them for their dedication and wholeheartedly believe that we will achieve many more successes together. I would also like to thank all our business partners and the service providers who walk this path with us for their trust in Erişim and their valuable contributions.

Kind regards,

Utku BüyükaksoyGeneral Manager