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Customer Representative

Ankara · Full-time

We were founded in 2012 as a subsidiary of Türkiye İş Bankası. With nearly 2,600 employees at our centres in Istanbul, Eskişehir and Ankara, we provide multichannel (voice, written and video) call and contact centre services to leading organisations, particularly in banking, insurance and private pensions. With our corporate structure and world-class technology infrastructure, we make a difference in the industry by focusing on customer and employee satisfaction.

Many of our Head Office staff started out in this very position, which reflects our culture of empathy and our support for long careers. Our achievements, such as the Great Place To Work certification as one of Türkiye’s Best Employers, the Respect for People Award and the Best Employer for Young Generations Award, show how much we value employee experience, development and satisfaction.

What Do We Offer?

  • The security of being part of the Türkiye İş Bankası Group
  • Career opportunities, including moves to other departments and group companies
  • A friendly working environment supported by senior teammates, supervisors and trainers
  • A flexible home-office (hybrid) working model and 7 flexible days off every 4 weeks, planned around your preferences
  • Soft-skills training and training in banking, insurance, pensions and sales, plus industry certification
  • Incentives for obtaining BES, SEGEM and CMB (SPK) licences
  • Performance bonus, employer-contributed private pension, supplementary health and life insurance, meal vouchers and shuttle service
  • A language allowance of up to 50% of the minimum wage, depending on your English level
  • Employee wellbeing programme (psychologist, dietitian, personal development)

Who Are We Looking For?

  • No work experience yet? That’s no problem for us: development opportunities with young, dynamic teams are waiting for you at Erişim.
  • Many of our current managers started out as customer representatives and were promoted along their career journey at Erişim.
  • Able to communicate effectively over the phone
  • Holds at least an associate or bachelor’s degree
  • Lives in Eskişehir or Ankara
  • Male candidates: military service completed or deferred for at least 1 year
  • Comfortable with computers and quick to adapt to digital systems
  • Able to adapt to hybrid and 24/7 shift work.
  • If this sounds like you, YOU are the teammate we’re looking for!
Join Erişim