We Received Our ISO 18295-1 Certificate

By obtaining the ISO 18295-1 Customer Contact Centres Standard certificate, we have documented that the processes behind the services we provide meet international standards.

At Erişim Customer Services, we aim to meet the needs and expectations of our business partners through reliable, lasting and innovative collaboration and to deliver high added value. We design and implement all our processes accordingly, with the vision of delivering the best employee and customer experience. The quality of the experience we create in our processes, for customers and employees alike, matters greatly to us. In our operations, we offer the most suitable solutions to meet the changing needs and demands of all parties, set standards, evaluate them using diverse, objective and measurable methods, and define, implement and report on lasting improvement actions.

We completed the certification process by reviewing our management strategies as well as our obligations in critical areas required by the ISO 18295-1 Standard, such as employee and customer experience processes, quality management, performance development, reporting and data management, and in doing so confirmed that we are doing our job right.

Throughout this process, we worked with the Call Centers Association (Çağrı Merkezleri Derneği), of which we are a member and whose work we follow with appreciation. A shared purpose and a common language were the main reasons we chose the Call Centers Association for the certification process.