Senior Appointment at Erişim Customer Services

Utku Büyükaksoy, who has served as Deputy General Manager since 2019, has been appointed General Manager of Erişim Müşteri Hizmetleri A.Ş.

In line with the strategic goals of İş Bankası and its group companies, Utku Büyükaksoy will lead Erişim, an İş Bankası subsidiary, in achieving its development goals focused on customer and employee experience.

A graduate of the Department of Electrical and Electronics Engineering at Middle East Technical University, Utku Büyükaksoy worked at the Türkiye İş Bankası Software Development Division from 1999 to 2011 and at Softtech from 2011 to 2015, holding various roles from software specialist to manager in the development of contact centre and digital channel solutions.

Büyükaksoy joined the Erişim Customer Services family in 2015 as Director responsible for operations, development and technology, completed an Executive MBA at Sabancı University in 2017 and was promoted to Deputy General Manager in 2019.